Customer service is important to us. The info below will help you get the answers you need.

Prismatek Customer Service By Phone:
1- 888-556-7886 x 4

Prismatek Technical Support By Phone:
1- 888-556-7886 x 3

M-F - 8:00 AM to 7:00 PM  [Eastern Standard]

Prismatek Customer Service By Email:
Fastest response: If you have a quick question, email support@prismatek.com.
If you have an issue that requires tracking use our ticket system, email helpdesk@prismatek.com
For account and finance questions contact Customer Service, email custservice@prismatek.com

Note: Be sure to add support@prismatek.com  + helpdesk@prismatek.com + custservice@prismatek.com to your safe senders list.

What has Prismatek  done lately to provide better customer service to you?

• In May 08 we hired a dedicated Customer Support Technician to help our existing support team with e-mail and website related questions.
• In January 07 we implemented a new phone service that better directs calls to the appropriate person and has instant email messaging.
• Our new phone service text messages us when urgent calls come in, so we can respond faster.
• We added a new toll-free number 888-556-7886
• We have a dedicated customer service person available via phone and email during normal work hours.
• We added a new customer service feature (new this October 07) so issues can be handled more efficiently with better communication and tracking numbers. To take advantage of this feature, simply e-mail helpdesk@prismatek.com with any questions, issues, or concerns.